Question 1

Are your products tested?

Accepted Answer

Yes. Every product undergoes rigorous third-party testing for quality, purity, and consistency. Results are available upon request.

Question 2

How should I store my products?

Accepted Answer

Store in a cool, dry place away from direct sunlight. Keep all products away from children and pets.

Question 3

Are your products suitable for everyone?

Accepted Answer

Our products are intended for adults 21 and older only. Consult a healthcare professional if you have questions about personal suitability.

Question 4

Do you ship to my state?

Accepted Answer

We ship to most US states. Some states are restricted due to local regulations — check our shipping page for the full list.

Question 5

When will my order ship?

Accepted Answer

Orders placed before 12:00 PM ET (noon) ship the same business day. Orders placed after 12pm ET ship the next business day. Weekend orders ship Monday.

Question 6

How long does shipping take?

Accepted Answer

Standard shipping takes 3-5 business days. Expedited options are available at checkout. Shipping times may vary based on carrier and location.

Question 7

Do you ship discreetly?

Accepted Answer

Yes. All orders ship in unmarked packaging with no external indication of contents. The return address shows our business name only.

Question 8

Can I track my order?

Accepted Answer

Yes. You will receive a tracking number via email once your order ships. You can track your package through the carrier's website.

Question 9

What is your return policy?

Accepted Answer

Due to the nature of our products, all sales are final. Please review your order carefully before completing your purchase.

Question 10

What if my order arrives damaged?

Accepted Answer

Contact us within 48 hours of delivery with photos of the damaged product and packaging. We will work with you to resolve the issue promptly.

Question 11

Can I cancel my order?

Accepted Answer

Orders can only be cancelled if they have not yet shipped. Contact us immediately if you need to cancel. Once shipped, orders cannot be cancelled.

Question 12

What if I receive the wrong item?

Accepted Answer

Contact us immediately with your order number and photos. We will arrange for the correct item to be sent and provide return instructions for the incorrect item.

Question 13

Is this legal?

Accepted Answer

Our products are fully compliant with applicable federal and state laws. However, regulations vary by location. It is your responsibility to verify legality in your jurisdiction.

Question 14

Are there any age restrictions?

Accepted Answer

Yes. You must be 21 years or older to purchase. Age verification is required at checkout and upon delivery.

Question 15

Have your products been evaluated by the FDA?

Accepted Answer

Our products have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease.

Question 16

What is the 2018 Farm Bill 0.3% threshold?

Accepted Answer

The 2018 Farm Bill defines hemp as cannabis containing no more than 0.3% delta-9 THC by dry weight. Cannabis at or below that threshold is classified as hemp under federal law; above it, it is classified as marijuana.

Question 17

What is THCa, and how is it different from THC?

Accepted Answer

THCa (tetrahydrocannabinolic acid) is the raw, non-decarboxylated acid form of the compound found in the cannabis plant. THC (delta-9 tetrahydrocannabinol) is the decarboxylated form. THCa converts to THC when exposed to heat, a process called decarboxylation.

Question 18

Which states do you not ship to?

Accepted Answer

We do not ship to Arkansas, Hawaii, Idaho, Kansas, Louisiana, Oklahoma, Oregon, Rhode Island, Tennessee, Texas, Utah, Vermont. Orders to these states cannot be fulfilled. We apologize for the inconvenience.

Question 19

What are the age and ID requirements at delivery?

Accepted Answer

You must be 21 years or older to order. A valid government-issued photo ID showing an age of 21 or older is required at the time of delivery.

Question 20

What is flower?

Accepted Answer

Flower is the dried, cured buds of the cannabis plant. It is sold by weight and is typically consumed by combustion or vaporization.

Question 21

What is a vape?

Accepted Answer

A vape is a device or cartridge containing cannabis extract that is heated to produce an inhalable vapor. Formats include disposable devices and cartridges that attach to a reusable battery.

Question 22

What is an edible?

Accepted Answer

An edible is a food or beverage product infused with cannabis extract and consumed orally. Edibles are dosed by the amount of cannabinoid content per serving.

Question 23

What is a concentrate?

Accepted Answer

A concentrate is a cannabis extract with a higher cannabinoid content than flower, produced by separating compounds from plant material. Common forms include wax, rosin, shatter, and distillate.

Question 24

What payment methods do you accept?

Accepted Answer

We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All transactions are processed securely.

Question 25

Is my payment information secure?

Accepted Answer

Yes. We use industry-standard encryption and security measures. We do not store your complete payment information on our servers.

Question 26

Do I need an account to order?

Accepted Answer

No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences for faster checkout.

Question 27

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page and enter your email. You will receive instructions to reset your password.

Everything you need to know.

Products

Ordering & Shipping

Returns & Refunds

Legal & Safety

Regulations & Compliance

Product Formats

Account & Payment

Still have questions?